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Terms & Conditions

The information contained in this website is general information only, based on the Law of England and Wales. The user should be aware that laws and regulations may be different outside England and Wales.

Eastnet UK Ltd (company number 06935245), registered at 5 Old Bailey London C4M 7BA.

Eastnet UK Ltd trading address is, 81-83 High Street Hounslow, TW3 1RB.

Although care is taken to ensure that the information on this website is accurate and up-to-date, we do not accept any responsibility for mistakes or omissions. In particular, articles may be out of date.

By using this website you agree that you have read and agree to the terms and conditions of operation contained within the disclaimer. If you do not agree to these terms and conditions, you are not authorised to use this website.

Our Services

The scope of our work focuses on assisting you with any letters or enquiries from the solicitors in charge of your case, assisting in the recovery, storage and repairs of your vehicle and the hire of a temporary vehicle. Please note that this list is not exhaustive and may change in the course of the development of the case.

In signing the agreement and declaration you give us your express permission to discuss your case with the panel of solicitors nominated and to instruct them on your behalf.

Complaints procedure

In the event of a complaint you should contact complains department within our organisation. All complaints must be in writing and addressed to Eastnet UK LTD. You will receive a reply to the complaint within 14 days. In the event that you remain dissatisfied with the response you can pursue your complaint further by contacting the Ministry of Justice via their website (

Reliance on Content

The information provided on this website is not intended to be legal advice and is for educational purposes only. Do not use this site to disregard any legal advice, nor to delay seeking legal advice or representation because of something you have read or seen on this site. Before acting or relying in any way on information contained on the site, you should seek detailed specialist advice from a suitably qualified solicitor, based on your specific circumstances.

We have reviewed all the material on the website, however Eastnet Claims accepts no responsibility for loss as stated above and shall not be liable for any typographical or other errors or omissions within the material contained in this website or its accurateness and completeness.

Assessment of your Claim

On the basis of the initial assessment and the information you have provided us, we believe that there are promising grounds for winning your claim and to receive your compensation for your losses. However please note that we cannot guarantee that the claim will be successful. Please refer to our initial assessment sheet and funding checklist for further information.

What Happens Next/How Long Will It Take?

Your case will be nominated to one of our panel of solicitors. The nominated panel in your case is referred to on this page under the heading “Your Solicitor”. We will work closely with them on your behalf so that your case is dealt with in a quick and professional manner. In accordance to UK legislation, the minimum amount of time a claim can be settled is about 3 months and on average the time is about 6 month should the Third Party Insurers are denying liability of the accident. If a settlement cannot be reached, the panel may need to consider initiating Court proceedings. This can extend the time for completing a claim by up to further 15 months. Rest assured that they will try to get the claim resolved as quickly as possible with the best possible outcome. The nominated solicitors will contact you shortly to obtain confirmation on whether you authorise for them to act on your behalf.

The time frame provided above are only for guidance purposes and may vary dependent on the individual’s circumstances. In order to process your claim smoothly, we will need to be in constant contact. Our contact details are listed below and can also be found on our website.

Note you have the right to instruct a solicitor of your own choice and to seek independent advice or shop around in the 14 days following the signing of this contract without incurring any disbursement fees.

Please be aware that throughout the claim process, different claim management companies and solicitors may contact you to offer their services. While you have the right to choose the representatives of your claim freely, we suggest that you do not enter extensive conversation with other firms.

What Do You Have to Do?

Please ensure that you should not discuss any details of your claim with the third party insurers or any other person.

If you are sent any correspondence or receive any telephone calls by the above, please direct   them to your solicitor or us.

Please sign and return any documents we have requested and forward any further information that we ask for, if any to hasten the process of your claim.

Please note, any claims documentation should be read carefully and retained. All the answers or statements given are your responsibility.


You are entitled to cancel this contract unilaterally within 14 days of signing it, without incurring any costs. However if you do cancel after 14 days we are entitled to charge our costs and disbursement fees for the work we have carried out to the date of the cancellation. Our rate is £50 per hour with a minimum charge of £100. Our letters and telephone calls are charged at £12.50 per letter or call whether outgoing or incoming.

In addition we will charge you any fees we may have incurred on your behalf such as hire or storage charges, engineers’ fees etc. Please note that if you cancel your instructions to the appointed solicitors they are entitled to charge you for any work done by them up to the cancellation date.

If you wish to cancel this contract at any time after the 14-day period then we shall charge you for any work done at the hourly rate mentioned above. Furthermore the above rates will also apply if at any stage of your claim you will fail to co-operate with us.

Service Issues

We work hard to ensure that everything runs smoothly so that you have no cause to be dissatisfied. However experience tells us that things occasionally go wrong, if they do please tell us in the first instance and we will do our best to put things right. If in the end you still are not satisfied with our service, we will give you a copy of our complaints procedure.

Mitigation of Losses

In accordance with the laws of England you are required to mitigate the losses, meaning that you have to keep all expenses to a minimum where reasonable. For example, if your vehicle needs to be stored, you should not choose the most expensive garage.

You may, if applicable, get your vehicle into storage and be entitled to a credit hire vehicle. Many vehicles are supplied on the basis that the hire is not asked to pay for the hire immediately and the hire company tries to reclaim the costs from the other driver’s insurers, however you remain ultimately liable for the hire charges. Thus, if the hire charges are not recovered in full from the other party’s insurers or the Court decides not to award them in full then you may have a contractual obligation to pay the balance of the charges yourself.

Our Fee

As a fee for our services we will deduct a percentage from your settlement. If you do not meet the terms our agreement, then our cancellation policy will apply. Please refer to the cancellation subheading.

If at any stage you fail to co-operate and assist us with your claim deliberately, we shall be entitled to charge you pursuant to the rates mentioned in the cancellation policy.

You are responsible for your own legal costs but the solicitors in accordance with the regulations provided by your solicitors and the UK legislation.

Example: If you are awarded damages in the sum of £1,000.00 and we charge an administration fee of 15% inclusive of VAT. The amount you would therefore receive is £850. Eastnet UK LTD would receive £150.


Money Laundering Regulations

Please provide copies of your driving licence or passport together with a recent utility bill so that we are compliant with the above regulations.

Independent Advice

We advise you to obtain independent legal advice before signing this contract as a matter of priority. We advise you of ombudsman schemes and other means of obtaining redress.

If you do not understand any part of this letter please do not hesitate to contact us and we will be happy to go through the agreement with you.


Please note this is the only official document, which you receive in your language. Do not hesitate to contact us if you have any questions in regards to translations and interpreting of any other documentation.

Website Service

While we try to ensure that our website is available 24 hours a day, we cannot guarantee this and will not be liable if for any reason the website is unavailable at any time or for any period. Access to our website may be suspended temporarily and without notice for any reason (including, without limitation, system failure, maintenance or repair) and for reasons beyond our control. Please note that although reasonable care is taken to ensure that the website and materials available from it are virus free, we cannot accept responsibility for any viruses you download.

Intellectual Property Rights

The intellectual property rights (including, without limitation, copyright and trademarks) in all material on our website (including, without limitation, text, images ) are owned by Eastnet Claims, unless otherwise stated. All rights are reserved.

Your use of this website is expressly limited to personal, non-commercial use. You may not reproduce any part of this site, except as follows:

Change of Terms and Conditions

We may change this disclaimer at any time by updating this page, and therefore recommend you check this page from time to time to ensure you are referring to the current terms and conditions. Your continued use of our website, following the posting of any changes, indicates your acceptance of such changes.