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Privacy Policy

Who are we?

References in this Security and Privacy Policy to «we», «us» and «Eastnet» are to Eastnet Claims, a trading style of Universa Law Limited, a company registered in England with number 05633217. Universa Law Ltd is authorised and regulated by the Solicitors’ Regulation Authority with number 447077.

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by Eastnet and our carefully selected third party partners to ensure that we deliver an excellent service to you and maintain your account with us.

How do we use your information?

Any personal information we collect from you will be used in accordance with the Data Protection Act 2018 and other applicable laws. The details we collect will be used to:

  1. Communicate with you about the services you have ordered from us
  2. Update our records and maintain your account with us
  3. Recommend offers that may be of interest to you, where you have consented to be contacted for such purposes
  4. Improve the content and appearance of our website to ensure that content from our website and our catalogues are presented in the most effective manner for you
  5. Comply with our legal requirements
  6. Assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes)
  7. With a view to understanding our customer’s needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer services that are likely to be of interest to you
  8. We do not collect and store your bank card details
  9. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous sale to you
  10. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this

How we collect your information?

We may collect and process your information as follow

  1. Details of transactions you carry out when telephoning us and of the fulfilment of your bookings
  2. If you contact us, we may keep a record of that correspondence
  3. Details of your visits to our the resources that you access

Disclosure of your information

We may disclose your personal information to third parties:

If we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, or safety of Eastnet, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Keeping in Touch with Eastnet and Your Rights

At Eastnet we want to keep you up to date with information about special offers and improvements to this site. If you decide you do not wish to be contacted by us, you can request that we stop using your information and that we stop mailing information to you, by writing to us or by emailing us on

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. The Data Protection Act 2018 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 2018.

Security Policy

We will never contact you by e-mail to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.

Never send any sensitive information, such as passwords or credit card information, via email.

Changes to our Security and Privacy Policy

Any changes we may make to our Security and Privacy Policy in the future will be posted on this page.